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Shipping & Returns

Return and refund policy

In case you are not satisfied with your purchase or the product is damaged or non-conform to the order you made, you have 10 days from the day you received the good to return the products:

Ask for a refund

How to return a product

Return for Registered Users: enter the section “My Returns” from the personal profile My Account, select the order with the items you want to return and enter the reason for returning.

Return for Non-registered Users: enter the dedicated page and type the number of the order and the e-mail address you used for the purchase.

Select the package condition and a disposition among “Change with the same product”, “Refund” and “Coupon for online store”. Enter possible further information and a picture of the product, and then click on the “Send Request” button. In case of refund type your bank details (IBAN), name of the bank and of the owner of the account in the Additional information field.

At the end of the procedure the system will send a confirmation e-mail containing the return form that you have to put in the package, a sheet with the address of our warehouse that you have to print and put outside the package, and the instruction to proceed with the package return.

Put the return form fulfilled into the package together with the product/s that has/have to be returned.

Prepare the package putting the sheet with the address of our warehouse outside the package.

The destination is:

iDesign S.r.l.
Viale dell’Arte 69, 00144 Rome (RM), Italy

The return of the items to iDesign S.r.l. has to be done without undue delay and, in any case, within 10 days from the day the withdrawal request was sent. The return conditions are respected if the goods have been sent before the due date of the 10 days. Keep the receipt that proofs the good has been sent.

The return operation will take place only after the integrity of the product has been verified, the product shall be returned undamaged, in the original package and with the specific tag.

As an alternative to the online return request, it is possible to send an explicit declaration of the decision of withdrawal to iDesign S.r.l., using the e-mail address [email protected], asking the Customer Care for the withdrawal form and then follow the instruction on the return confirmation e-mail to conclude the procedure.

Return for withdrawal

If you do not like the product it is possible, after the return of the product on your charge to iDesign S.r.l., to ask for an order form. The return will be under customer’s responsibility until the package will not be delivered to our warehouse. In any case, no refund, total or partial, will be possible; it is just possible to have the online store coupon to use directly on the site.

Enter the return area and select return for withdrawal, the product condition and as disposition “Coupon for online store”.

Return for wrong, damaged or faulty product

In case of return for Return for wrong, damaged or faulty product, shipping costs are on our charge. In addition to the products value, also the amount for logistical expenses occurred for the order will be refund. We will send a courier at the address you provided at the order time to pick up the good. In case the product is the only one in the order, you will be contacted by our customer service to choose whether to have the refund or a coupon to use in the store with the same value you paid.

Refund

Return will be managed within 10 working days from the date of delivery to our warehouse. All payments made for the items returned will be refund, including the shipping costs (additional costs due to the possible choice of a shipping modality different from the less expensive one of standard shipping offer are not included), without undue delay and, in any case, within 14 days from the date our Customer Service receives the request of withdrawal. Those refunds will be made through a bank transfer, unless the Customer asks for a different paying method, in this case possible additional costs due to the different paying modality will be charged on the Customer. Refund can be suspended until the reception of the returning products or until the demonstration by the Customer that the Products have been sent, if previous.

Shipping

Shipping of the orders made on the SaraGiunti Online Shop within the 12:00 a.m. of a working day, are committed to the courier the same day, after that time they will be shipped the next working day.
Delivery of products purchased on the SaraGiunti Online Shop will be on average within 3 working days from the order confirmation in Italy and in the EU and within 5 days for other destinations.
Shipping time and costs depend also from the Country and from which type of delivery service has been chosen.
For direct shipping on the Italian territory the shipping cost is free and the average delivery time is two working days. For direct shipping outside the Italian territory, please see the details in the chart below.
For direct shipping outside the Italian territory, please see the details in the chart below.

COUNTRY FEE COUNTRY FEE COUNTRY FEE
AUSTRIA 14 € BELGIUM 14 € BRAZIL 29 €
BRUNEI 29 € BULGARIA 14 € CANADA 14 €
CHINA 14 € CYPRUS 24 € DENMARK 14 €
ESTONIA 24 € FINLAND 14 € FRANCE 14 €
GERMANY 14 € JAPAN 24 € UNITED KINGDOM 14 €
GREECE 14 € HONG KONG 24 € IRELAND 14 €
KOREA 24 € LATVIA 24 € LITHUANIA 24 €
LUXEMBOURG 14 € MALTA 24 € NORWAY 14 €
NETHERLANDS 14 € POLAND 14 € PORTUGAL 14 €
CZECH REPUBLIC 14 € ROMANIA 14 € SLOVAKIA 14 €
SLOVENIA 14 € SPAIN 14 € SWEDEN 14 €
SWITZERLAND 14 € TAIWAN 24 € HUNGARY 14 €
USA 24 €

SaraGiunti will not charge any shipping cost on orders that are larger than 300€ (or same value in the selected currency).
Delivery time can be delayed in case of festivities; furthermore the couriers do not deliver on the following dates 25th e 26th Dicembre, 1st Gennaio, 15th August and weekends.
For orders paid with credit card, to the normal shipping time, a working day has to be added for administrative checks.

The Products will be, in any case, delivered within 30 days according to the legal terms.

Please do not hesitate to contact our Customer Care with any queries.